Yes, we have a children pricing policy to make family travel more affordable. In general, children under 4 years old can join for free, kids ~4–5 years old are charged about 50% of the adult price, and those ~6–8 years old are about 75% of the adult price. Children 9 years and above are typically charged as adults. These discounts reflect that younger kids often share rooms and might not participate in all activities, and we’re happy to clarify the exact cost for your family when booking.
Absolutely – many of our tours are family-friendly. We can tailor the pace and activities to suit children’s ages (for example, including more outdoor fun or scheduling rest time). If you’re traveling with a baby or toddler, let us know and we can arrange for amenities like baby cots at hotels or child seats in vehicles when possible. Our guides are also very understanding and will help ensure the whole family has a great experience
If you have a young child, you may bring a foldable stroller which can be handy in cities. We can provide private vehicles during the tour, and upon request we will try to arrange a car seat (availability can be limited, so if this is crucial, you might consider bringing your own portable car seat). Many airlines let you check a stroller or car seat for free, and having them can make your trip easier, but we leave it up to your comfort and your child’s needs.
Typically, yes – for young kids we arrange either an extra bed or let them share your existing bedding, depending on age and hotel policy. We’ll discuss room configurations when you book (e.g., a family room, connecting rooms, or an extra rollaway bed). Many hotels allow one child (usually under 12) to share beds with parents at no extra cost, and provide breakfast for them free or at a child rate – we’ll clarify all these details so there are no surprises at check-in
Yes, we do. In fact, MyVivaTour is a pioneer in dental tourism in Vietnam – we offer special tour packages that combine high-quality dental care with sightseeing and vacation activities. For example, you can get dental treatments (like implants, veneers, or whitening) from reputable clinics in Hanoi or Ho Chi Minh City, and simultaneously enjoy a holiday tour. It’s a convenient way to enhance your smile while discovering the beauty of Vietnam, all arranged by one team
The dental care in our Vietnam packages is very safe – we partner only with certified, modern clinics that often have internationally trained dentists and state-of-the-art equipment (like digital X-rays, 3D scanners, etc.). You’ll receive treatment standards comparable to Western countries, but at a much lower cost (often 50–80% cheaper than in Australia, the US, or Europe for major dental work). This cost savings, combined with a vacation, is why dental tourism is so attractive. We ensure that all clinics we use meet strict hygiene and quality requirements, so you can have peace of mind about your health and safety.
It’s simple: before your trip, we’ll discuss your dental needs and coordinate with our partner dentists. We schedule your dental appointments (for example, an exam and procedure) usually at the start of your trip, and build the rest of your travel itinerary around those appointments. You might have a dental session in the morning and go sightseeing in the afternoon once you’re comfortable, etc. Our team provides all transfers to the clinic and back, and if you need follow-up during the trip, we arrange that too. Essentially, we handle all logistics so you can focus on getting great care and enjoying your holiday.
Common treatments include dental implants, crowns/bridges, veneers, teeth whitening, and other routine dental work. We also cater to procedures like wisdom tooth extractions or fillings – from cosmetic dentistry to general dentistry. When you inquire, we’ll ask for some details (or any dental records you have) to consult with the dentists. Then we can advise which treatments can be done within your travel timeframe and provide a tentative plan and quote. Many travelers choose to do extensive treatments (like full smile makeovers or multiple implants) here because of the significant cost savings and high quality.
It depends on the treatment, but we plan your itinerary to include adequate rest if needed. For minor procedures (cleaning, whitening, fillings) you can usually continue touring immediately with no issues. For major procedures like implants or extractions, we often schedule a lighter day or a relaxing activity afterward so you have time to recover (our partner dentists also give clear post-care instructions). Your well-being is our priority, so we’ll ensure the tour pace matches your comfort level after any treatment.
Vietnam has emerged as a top destination for dental tourism due to its combination of skilled dentists, modern facilities, and low costs. Many dentists here have international qualifications and experience, and clinics are equipped with advanced technology. You can get quality care (with warranties on things like crowns/implants) at a fraction of the price back home. Plus, you get to enjoy a beautiful vacation destination at the same time. MyVivaTour’s role is to make the experience seamless – handling all the arrangements so you get the best of both health and holiday
You can book a tour directly on our website by choosing your desired itinerary and dates, or by contacting us via email/phone. To guarantee your booking with us, a deposit payment (about 30% of the tour cost) is required, the remaining can be paid latter upon your arrival. We’ll email you a detailed confirmation with all trip details as well as travel voucher once your reservation is secured.
Yes – we specialize in tailor-made itineraries. You can customize your tour’s destinations, activities, and schedule; our travel consultants will design a personalized trip that suits your interests and needs. Whether you want a focus on culture, adventure, or even dental treatment add-ons, we can adjust the plan for you.
We recommend booking as early as possible (ideally a few months in advance) to secure your preferred dates, especially during peak travel seasons (e.g., December and Holiday occasions). However, we can often accommodate last-minute bookings as well – feel free to inquire even if your travel dates are soon
Absolutely. After you book, we will send you a confirmation email outlining your itinerary, included services (hotels, tours, transportation), and any remaining payment schedule. We’re also available to answer any questions between booking and departure, ensuring you’re fully prepared for your trip
We provide guidance on visa requirements and can assist with necessary documents. We’ll inform you of entry requirements for each country on your tour and support you through the visa application process (though the actual visa fees and applications are the traveler’s responsibility).
MyVivaTour offers both options. We specialize in private, personalized tours for couples, families, or small groups so you have flexibility, but we also organize group tours daily so you total can join in with a group with other travelers. In all cases, group sizes are kept small to ensure a high-quality, intimate experience.
Our tour prices are typically quoted per person, based on double occupancy (two people sharing a room). If you are a solo traveler or have a different group size, we will provide a customized price. We also specify whether a price is for a private tour or a group tour.
Tour prices generally include accommodations, in-country transportation (e.g. airport transfers, domestic flights or train if mentioned), guided tours/activities, and certain meals as listed in the itinerary. We aim to be transparent – we’ll clearly state what’s included and exclude things like international flights, visas, travel insurance, and personal expenses. For example, entrance fees and guided sightseeing are included, while optional activities, some meals, or beverages may not be. There are no hidden fees – all taxes and service charges are included in the quoted price
No. MyVivaTour believes in transparent pricing – what we quote is what you pay, with no surprise fees. Any surcharges (for example, credit card processing fees or high-season supplements) are communicated upfront. You can trust that we won’t spring unexpected costs on you during your trip.
Yes, we do offer special pricing in some cases. For larger private groups traveling together, we often provide a group discount depending on the number of travelers. We also occasionally have promotions in the low season or loyalty discounts for returning customers – please ask us about current offers when booking.
Prices can vary by season because hotel and flight costs fluctuate. We’ll quote the exact price for your travel dates; typically, traveling in off-peak months (for example, May or September) might be a bit cheaper than peak periods like December. However, even in peak season we strive to offer competitive rates and value-added services that set us apart.
We accept payment via bank wire transfer as well as major credit cards (Visa, MasterCard, and American Express). If paying by credit card, a small card processing surcharge applies (around 3% for Visa/MasterCard and 3.5% for Amex). All payment details and instructions will be provided on your invoice or booking confirmation.
Yes, a deposit of 30% of the tour cost is required upon booking to secure your reservation. The remaining balance is typically due 7 days before your tour start date. We will remind you of the final payment due date and make it easy for you to complete payment via your chosen method.
Our tour prices are usually quoted in USD for consistency. You can pay in USD; if you prefer to pay in another major currency (like EUR or AUD), let us know – we can often arrange it, though the amount will be converted to the equivalent USD rate. Credit card payments will be processed in USD (your bank will handle the currency conversion). Basically, you can use your local currency via bank transfer or card, but the target amount will be the USD price.
The final balance payment is due 7 days before the tour begins (after the initial deposit). We will send you a reminder and an updated invoice well in advance. If you book within a week of departure, generally the full payment would be due at booking.
Yes, we take payment security seriously. For online credit card payments, we use secure payment gateways with encryption. We also have an official company USD bank account for wire transfers (provided on your invoice), and we will confirm receipt of your payments. Your personal and payment information is kept confidential and protected.
In the event of cancellation, we will not impose any charges, as we strive to provide the best service and experience to our customers. However, if hotels or transportation contractors apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our reply upon demand. Cancellation made 45 days prior to the date of departure: Full refund. Cancellations made 45 to 20 days prior to the date of departure: 50% charged. Cancellation made 20 to 10 days prior to the date of departure: 75% charged. Cancellation made later than 10 days prior to the date of departure: Fully charged. (Please note: certain pre-paid tickets like domestic flights or train bookings may be non-refundable regardless of notice time
If you need to cancel, please contact us as soon as possible via email or phone with your booking details. Cancellations must be requested in writing (email), and the effective date will be when we receive your notice. If you want to change your travel dates or make other modifications, we’ll do our best to accommodate, subject to availability (changes might be treated as a cancellation and rebooking depending on timing). We strongly recommend having travel insurance that covers trip cancellations, so you’re protected in case of unexpected emergencies
In the event of a qualified cancellation, we process refunds as quickly as possible. Once we confirm your eligibility for a refund, we typically issue it within 7–14 business days. The refund will be returned via your original payment method (minus any applicable bank fees per our policy). We’ll keep you informed during the refund process.
It’s very rare, but if we ever have to cancel (for example, due to unforeseen events or safety concerns), you would receive a full refund or the option to reschedule. We will always communicate such changes promptly and work with you on alternative arrangements. Your safety and satisfaction are our top priorities, so we only cancel if absolutely necessary (and thankfully, that hasn’t happened often).